Refund and Returns Policy

Overview

Thank you for shopping with Mie Sagu Bu Tuti. We strive to provide delicious, high-quality sago noodles to all our customers. Please read our Refund and Returns Policy carefully before making a purchase.

    Perishable Goods Policy

    Due to the nature of our products (fresh and perishable food), all sales are final, and we generally do not accept returns or offer refunds once an order has been processed and shipped.

    However, we understand that issues may occur. If you receive:

    • The wrong item
    • A damaged or spoiled product upon arrival
    • A product that is significantly different from what was described

    You may be eligible for a refund or replacement, subject to the conditions below.

    Refund Eligibility

    To be eligible for a refund or replacement:

    • You must contact us within 24 hours of receiving the product.
    • Provide proof of the issue (e.g., clear photos or videos of the item and packaging).
    • The product must not have been consumed or tampered with.
    • Include your order number and delivery details in your message.

    We reserve the right to decline refund requests that do not meet these criteria.

    Non-Refundable Situations

    We do not provide refunds or replacements for:

    • Change of mind after purchase
    • Delays caused by the courier or incorrect delivery address provided by the customer
    • Improper storage of the product after delivery

    How to Request a Refund or Return

    Please email us at [email protected] or WhatsApp us at +62 813 7487 8788 with the following details:

    • Full Name
    • Order Number
    • Description of the issue
    • Photo or video evidence

    Our team will respond within 1–2 business days.

    Refund Processing Time

    If your refund is approved, it will be processed through your original payment method within 5–7 business days. We will notify you once the refund has been issued.

    Contact

    If you have any questions about this policy or need assistance, please contact us:

    Mie Sagu Bu Tuti
    Email: [email protected]
    Phone: +62 813 7487 8788
    Website: www.miesagubututi.com